Purpose: How to perform a self-assessment by the Excellence Model (EFQM), and how to write an application for PRSPO or the European Quality Award

Program:

• Understanding of the organization and its business environment (identification of key facts for the organization)
• Explanation of the pros and cons of both ways of writing applications (classic and 2005+)
• Explanation of RADAR matrix (emphasis on the principles of the radar) through concrete examples
• Writing applications by classic way
• Writing applications through 2005+ approach
• Methods and techniques of self-assessment - focus on the content and the benefits and opportunities (points scored are a logical consequence of Contents).
• Implementation of self-assessment through a workshopThe action plan for participants
• Tools for improvements – Quality Circles (practical exercise)

Targeting group: Leaders on different levels; leaders of quality systems and other business systems, members of the teams for improvement.