European Foundation for Quality Management (EFQM)

EFQM is a global non-for-profit membership foundation based in Brussels, Belgium. With more than 500 members covering more than 55 countries and 50 industries, we provide a unique platform for organisations to learn from each other and improve performance.

EFQM is the custodian of the EFQM Excellence Model, a business model which is helping over 30 000 organisations around the globe to strive for Sustainable Excellence.

EFQM Members share a common goal, the pursuit of excellence. The EFQM Excellence Model provides a common framework and language that facilitates the effective sharing of information between organisations; transcending sectorial, cultural and maturity barriers.

Our Vision
A world where European organisations are recognised as the benchmark for sustainable economic growth.

Our Mission
To energise leaders who want to learn, share and innovate using the EFQM Excellence Model as a common framework.

EFQM goes back more than 20 years, when 14 CEOs joined forces in 1988 to develop a Management tool that would increase the competitiveness of European organisations. Supported by the European Commission in the European Quality Promotion Policy, the founding members created the EFQM Excellence Model:

  • To stimulate and assist management teams in adopting and applying the principles of organisational excellence.
  • To improve the competitiveness of European Industry
  • To close the gap of competitiveness between European and the USA and Japan

The EFQM Founding Members are:
AB Electrolux, British Telecommunications plc, Bull, Ciba-Geigy AG, C. Olivetti & C. SpA, Dassault Aviation, Fiat Auto SpA, KLM, Nestlé, Philips, Renault, Robert Bosch, Sulzer AG, Volkswagen.

The EFQM Excellence Model

The EFQM Excellence Model, developed by EFQM and shown in the diagram above, is a management framework used by over 30 000 organisations in Europe and beyond. Often used as a diagnostic tool, the Model takes a holistic view to enable organisations, regardless of size or sector to:

  • Assess where they are, helping them to understand their key strengths and potential gaps in performance across the 9 criteria
  • Provide a common vocabulary and way of thinking about the organisation that facilitates the effective communication of ideas, both within and outside the organisation.
  • Integrate existing and planned initiatives, removing duplication and identifying gaps.

The EFQM Excellence Model is used as a basis for self-assessment, an exercise in which an organisation grades itself against the 9 criteria. This exercise helps organisations to identify current strengths and areas for improvement against strategic goals. This gap analysis then facilitates definition and prioritisation of improvement plans to achieve sustainable growth and enhanced performance. Find out more about self-assessment here.

Is the Model prescriptive?
No it is not. The EFQM Excellence Model is not a standard, it does not tell you what to do. However, several recognition schemes exist for organisations who successfully implement the Model. These recognitions are based on an external assessment against the EFQM Model. They provide you with valuable feedback on your performance and they create opportunities to benchmark against other leading organisations. More information on our Recognition and Awards can be found here.

Does the Model change?
The world is changing, and so does the EFQM Excellence Model. We review the Model every 3 years, with a team of over 200 individuals, representing large organisations, academics, EFQM Partners, EFQM Assessors, and so on. Watch this video on the EFQM Model change in 2010.

EFQM Excellence Award

The objective of the EFQM Excellence Award is to recognise Europe’s best performing organisations, whether private, public or non-profit. Previous applicants have described the EFQM Excellence Awards as “like playing in the Champions League”, because it is supported by one of the most rigorous assessment processes. To identify the finalists, a team of 4 – 8 international experienced managers spend one week on site, or an average of 500 hours per applicant; reviewing documents, interviewing and analysing the organisation against the EFQM Excellence Model The feedback from the assessor teams then presented to an independent jury that decides the level of recognition for each Finalist. To win the EFQM Excellence Award, an applicant must be able to demonstrate that their performance not only exceeds that of their peers, but also that they will maintain this advantage into the future.

A prize winner is an organisation which demonstrates role model behaviour in one of the following 8 criteria’s:

  • Leading with Vision, Inspiration & Integrity.
  • Managing Processes.
  • Succeeding through People.
  • Adding Value for Customers.
  • Nurturing Creativity and Innovation.
  • Building Partnerships.
  • Taking Responsibility for a Sustainable Future.
  • Achieving Balanced Results.
Регистрация - Представяне на Предприятието
Населено място
Икономическа дейност
Ключови думи
Ел. поща
Моля, накратко опишете основната/ите дейности на предприятието, продуктова гама, местоположение, брой служители, организационна структура